Servicing our clients
As a leading advisor and innovator in water, wastewater, and odour control solutions, Aquatec is committed to delivering exceptional service across Australasia and beyond. With dedicated client teams and a trusted network of service agents, we provide responsive, high-quality support tailored to every client’s needs.
From design and technical assistance to accredited training, auditing, and product warranties, our comprehensive service model ensures superior quality control and risk management
Our service model
National Service Network
Aquatec’s network of service agents across Australia and New Zealand is carefully selected through a rigorous vetting process. Each agent is assessed against key criteria, including:
- Relevant experience, licensing, and insurance
- Responsiveness and communication
- Quality workmanship and a customer-first mindset
Ongoing Support
Our clients and service agents benefit from:
- Direct access to our dedicated customer service team
- Comprehensive manuals and training resources
- Continuous support and updates to maintain performance and compliance
Find your closest Australasian customer support centre below.
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Headquarters
2 Provincial Crescent,
Shepparton, VIC 3630
Production Facility
56-60 Florence Street,
Shepparton, VIC 3630
Tenancy 5, 76 Porana Road,
Hillcrest, Auckland 0627, New Zealand