Servicing our clients

As a leading advisor and innovator in water, wastewater, and odour control solutions, Aquatec is committed to delivering exceptional service across Australasia and beyond. With dedicated client teams and a trusted network of service agents, we provide responsive, high-quality support tailored to every client’s needs.

From design and technical assistance to accredited training, auditing, and product warranties, our comprehensive service model ensures superior quality control and risk management

Our service model

National Service Network

Aquatec’s network of service agents across Australia and New Zealand is carefully selected through a rigorous vetting process. Each agent is assessed against key criteria, including:

  • Relevant experience, licensing, and insurance
  • Responsiveness and communication
  • Quality workmanship and a customer-first mindset

Ongoing Support

Our clients and service agents benefit from:

  • Direct access to our dedicated customer service team
  • Comprehensive manuals and training resources
  • Continuous support and updates to maintain performance and compliance

Find your closest Australasian customer support centre below.

Have a question for us or wish to discuss a project?
Send us some information using our enquiry builder.

AU 1300 088 555 (within AU) NZ 0800 756 543 (within NZ)

Headquarters

2 Provincial Crescent,
Shepparton, VIC 3630

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1300 088 555 03 5823 4200
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Production Facility

56-60 Florence Street,
Shepparton, VIC 3630

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1300 088 555 03 5823 4200
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Melbourne

Level 28, 2 Southbank Boulevard
Southbank, VIC 3006

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03 5823 4200
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Sydney

Level 12, 50 Berry St
North Sydney, NSW 2060

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1300 088 555
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Wetherill Park

9 Nello Place,
Wetherill Park, NSW

1300 088 555
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Perth

Canning Vale, WA 6155

1300 088 555

Christchurch

52 Orbell Street, Sydenham,
Christchurch 8023, New Zealand

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0800 756 543
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Auckland

Tenancy 5, 76 Porana Road,
Hillcrest, Auckland 0627, New Zealand

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0800 756 543
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Enquiry